ALL BOOKINGS ARE SUBJECT TO AVAILABILITY AND CONFIRMATION CANCELLATIONS
(MUST BE MADE 24 HOURS PRIOR TO SCHEDULED PICKUP TIME)

LATE CANCELLATIONS OR NO-SHOWS MAY INCUR A FEE

PLEASE PROVIDE ACCURATE PICKUP AND DROP-OFF INFORMATION

PLATINUM TOURS & TRANSPORTATION IS NOT RESPONSIBLE FOR DELAYS CAUSED BY TRAFFIC, WEATHER, OR OTHER UNFORESEEN CIRCUMSTANCES

ALL VEHICLES ARE NON-SMOKING AND PET-FREE UNLESS OTHERWISE SPECIFIED CHILD SAFETY SEATS ARE AVAILABLE UPON REQUEST AND MUST BE REQUESTED AT THE TIME OF BOOKING

CANCELLATION POLICY

AT PLATINUM TOURS, EVERY RESERVATION IS CAREFULLY PREPARED TO DELIVER AN EXCEPTIONAL AND PERSONALIZED EXPERIENCE. AS TOUR AVAILABILITY IS LIMITED, WE KINDLY ASK GUESTS TO REVIEW OUR CANCELLATION POLICY PRIOR TO CONFIRMING THEIR RESERVATION.

• CANCELLATIONS MADE 24 HOURS OR MORE PRIOR TO THE SCHEDULED DEPARTURE ARE ELIGIBLE FOR A FULL REFUND.

• CANCELLATIONS MADE WITHIN 24 HOURS OF THE SCHEDULED TOUR, INCLUDING SAME-DAY CANCELLATIONS OR NO-SHOWS, WILL INCUR A 50% CANCELLATION FEE OF THE TOTAL BOOKING VALUE.

• RESERVATIONS MAY BE RESCHEDULED, SUBJECT TO AVAILABILITY, AT THE SOLE DISCRETION OF PLATINUM TOURS & TRANSPORTATION.

WE APPRECIATE YOUR UNDERSTANDING, AS THIS POLICY ALLOWS US TO MAINTAIN THE HIGHEST LEVEL OF SERVICE WHILE ACCOMODATING ALL VALUED GUESTS.

WEATHER POLICY

THE SAFETY, COMFORT, AND OVERALL EXPERIENCE OF OUR GUESTS REMAIN THE HIGHTEST PRIORITIES AT PLATINUM TOURS & TRANSPORTATION.

OUR EXPERIENCES ARE DESIGNED TO OPERATE IN A VARIETY OF WEATHER CONDITIONS, INCLUDING LIGHT RAIN OR BRIEF PASSING SHOWERS. HOWEVER, SHOULD SERVERE WEATHER CONDITIONS ARISE---INCLUDING HURRICANES, TROPICAL STORM WARNINGS,GOVERNMENT-ISSUED ADVISORIES, OR ANY CIRCUMSTANCES THAT PLATINUM TOURS DETERMINES MAY COMPROMISE THE SAFETY OR QUALITY OF THE EXPERIENCE---WE RESERVE THE EXCLUSIVE RIGHT TO POSTPONE, MODIFY, OR SUSPEND TOUR OPERATIONS.

SHOULD PLATINUM TOURS CANCEL A TOUR DUE TO UNSAFE WEATHER CONDITIONS, GUESTS WILL RECEIVE PRIORITY ASSISTANCE TO:

• RESCHEDULE THEIR EXPERIENCE TO THE NEXT AVAILABLE DATE, SUBJECT TO AVAILABILITY; OR

• BE FULLY REFUNDED OR RECEIVE A BOOKING CREDIT VALID TOWARD A FUTURE PLATINUM TOURS EXPERIENCE

TO PRESERVE THE INTEGRITY OF OUR SCHEDULING AND GUEST EXPERIENCE, WEATHER-RELATED REFUNDS WILL NOT BE HONORED IF TOURS ARE OPERATING SAFELY AS SCHEDULED.

GUESTS ARE ENCOURAGED TO MONITER THE WEATHER FORECASTS BEFORE MAKING A RESERVATION. IF OFFICIAL WEATHER ADVISORIES OR HAZARDOUS CONDITIONS ARE FORECASTED PRIOR TO YOUR TOUR DATE, PLATINUM TOURS WILL PROACTIVELY COMMUNICATE ANY OPERATIONAL CHANGES. RESERVATIONS WILL NOT PROCEED WHEN CONDITIONS ARE DEEMED UNSAFE BY OUR MANAGEMENT TEAM.

BY CONFIRMING A RESERVATION, GUESTS ACKNOWLEDGE AND ACCEPT THAT OPERATIONAL DECISIONS REGARDING WEATHER ARE MADE SOLELY BY PLATINUM TOURS IN THE INTEREST OF GUEST SAFETY AND SERVICE EXCELLENCE.